The paperwork
Refund & Cancellation Policy
Effective date: July 12, 2026
GoBookingSuite is a subscription service sold and billed through Paddle.com, our Merchant of Record and authorized reseller. Paddle handles billing, tax, and payment support on our behalf.
Cancellation
You can cancel your subscription at any time from your account settings or by emailing support@gobookingsuite.com. When you cancel, your plan remains active until the end of your current billing period (monthly or annual) and does not renew afterwards. We do not charge any cancellation fee.
Refunds
Subscription payments — both monthly and annual — are non-refundable. When you cancel, you keep full access until the end of the period you have already paid for, but we do not provide refunds for unused time or partial periods.
Exceptions
- Duplicate charges or clearly erroneous transactions are refunded in full.
- Where mandatory consumer-protection law grants you a refund right that cannot be waived, that right still applies.
- As our Merchant of Record, Paddle may issue a refund while resolving a payment dispute or chargeback.
How refunds (where applicable) are issued
Any approved refund is processed by Paddle to your original payment method. The time to appear depends on your bank or card issuer.